Resolving Disputes

In a perfect world, disputes would not exist and homeowners and builders would always agree on everything. But that cannot be guaranteed to happen 100% of the time. Although American eWarranty builders represent the best in the industry, there will be times when the assistance of a third party will help in resolving questions about the warranty. If there is a question about a warranty issue, American eWarranty will work with both sides in the role as mediator to reach an agreeable solution.

Although mediation is very successful in resolving warranty issues, an additional process is made available involving a neutral 3rd party. The American eWarranty includes a binding arbitration process which is a formal method for resolving warranty issues. Instead of litigation which can be time consuming and costly, arbitration provides an efficient and fair way to resolve disputes. Both sides present their facts to an arbitrator who then renders a decision. Arbitration is not used often but, when needed, is an effective way to help builders and homeowners reach a final agreement on warranty issues.